What does PatientConnections do?
PatientConnections solves 4 key problems for UK Dental Practices:
- ESSENTIAL COMPLIANCE:
PatientConnections helps in achieving compliance with GDC/ CQC while facilitating communications in line with the GDPR/PECR regulations, to get patient feedback, Friends & Family Test (with automated submission of FFT to the NHS), and providing patient education/awareness-raising, which helps clinicians to gain informed consent. - RETAINING EXISTING CUSTOMERS:
By enabling effective complaints & suggestions through Action Management Centre, it allows customers’ voices to be heard and acted upon. Which in turn improves the services, enhancing customer satisfaction and retention.
- REVIEWS & GROWTH:
By automating the patient feedback process, your practice gets a lot more reviews. Intelligent mechanism screens positively inclined, positive sentiment patients are redirected to leave Google Reviews, Facebook & NHS choices reviews. This helps massively with SEO and creates credibility and trust with new patients.
- REMAINING IN TOUCH WITH CUSTOMERS:
PatientConnections helps you remain in touch with your wider patient base, by enabling you to send branded, customised email-shot once a quarter*. You can use it as News Letter or as part of your marketing campaigns to send periodic special offers to customers to grow your practice revenues.
Automated Feedback System
An articulate feedback questionnaire giving insight and understanding on patient experiences and issues. Patients have the facility to share their details or remain anonymous. Our software has inbuilt intelligent checks which detect happy patients and automatically direct them to a page to leave testimonials, which once moderated can easily be shipped to your website.
Practice Special Offers & Promotions
Attach your offers or promote a new service link to go with the feedback emails to your existing patients. Capitalise the potential of cross selling using the PatientConnections .Patients can share your offers on their social media such as Facebook, Twitter, Blogs etc. enabling your offers to go viral, all without any extra effort. Reports can be pulled on-demand with different date range.
Google Reviews
PatientConnection has a very powerful Google Reviews module. 70% of New Patients use them Google Reviews are the most influential online resource for attracting new Patients. Managing your online reputation is a key element of your dental practice. Get more local visibility in Google. Set yourself apart from your competitors.Impress patients and get more profits
Oral Health & Educational Articles
Increase customer retention by communicating with patients throughout the year. Provide oral health and educational articles to them based on treatment schedules showcasing your personalized care and attention. Increase loyalty automatically!
Action Management Centre
Action Mangement Centre offers you the facility to address your patient’s concerns by emailing them directly or assigning to an internal team member. You can set the priority as low, medium or high along with setting a deadline for a pending issue.
NHS Choices Reviews
A key feature of PatientConnections allows patients to rate and comment on is NHS Choices. We believe user feedback helps people make informed decisions and encourages practices to assess their services and make changes where necessary.
Graph Reporting
PatientConnection has a very powerful yet easy to understand reporting module. It gives you the performance of the practice with a quick glance.
Auto Scheduler
Send your feedback automatically to your customers , based on the preferences in your organization account.
Secure Data
You don’t need to select your customers. Train agent, PatientConnections will automatically send it for you.
Here’s What people Say about us
Dealing with PatientConnections team from welltime has been a revaluation, it was all installed and ready to go after a comprehensive demo in less than 2 days. PatientConnections team allows you to customise the service to suit you and new features are being added all the time.
The feedback system is great – we have done paper questionnaires for years now but the anonymity allows patients to tell you what they truly think.
Testimonials are now stacking up 55 in less than 20 days – all scrolling on our website.
Would recommend this service and the team to everybody!
We have found Patient Connections an excellent way of communicating with our patients easily and in a professional manner. We have received a great response to our feedback questionnaires. The automatic email service makes the whole process easy for the patient and is a great way of interacting. The promotional communication which is designed to our specification is again very convenient and communications are designed to look very professional.
The installation was all done remotely and caused no interruption to our schedule. Online training was provided and when I have needed assistance I have always had a prompt response. Welltime team has been very proactive and has encouraged and helped me to use the system to the full potential.
Having Patient Connections has encouraged me to interact more with our patients as what may have been time consuming tasks are simplified. I do think this is a great platform to use to reinforce relationships with our patient base.