This website, PatientConnections.co.uk (the “Site”) is owned and operated by Welltime Ltd (“We”). We are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Welltime Limited, a company incorporated in Scotland with company number SC261793 whose registered office is at The Ca’d’oro, 45Gordon Street, Glasgow G1 3PE.
1 Information we may collect from you
We may collect and process the following data about you and/or your organisation:
Information you give us. You may give us information about you and/or your organisation by filling in forms on the Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when:
If you are a dental practice, the information you give us may include: your practice name, email address, contact telephone number, website address and details of the appointment management system used at your practice.
If you are a patient, we collect your feedback on the services you have received recently in the dental practice you are registered with. Upon filling in the feedback from, you may choose to stay anonymous. Your feedback is passed on to the dental practice on whose behalf the survey is carried out.
Information we collect about you from the dental practice you are registered with. If you are a patient, we collect information about you from the dental practice you are registered with. This information may include your name, email address and date of appointment. We ensure that the concerned dental practice has obtained your full consent to share your information with us in order to enable the online feedback system of the Site for them. We also ensure that the concerned dental practice has obtained your full consent for the Site to send you on behalf of the dental practice email notification to fill out the feedback form of the Site.
Information we collect about your usage of the Site. With regard to each of your visits to our Site we may automatically collect the following information:
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, advertising networks, analytics providers, search information providers) and may receive information about you from them.
We do not collect personally identifiable information about you except when you specifically provide such information to us on a voluntary basis, or where such information is provided to us by dental practices or other third parties who have your permission and consent to store and use your information in order to provide our services.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, or use some of our secure services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.
3 Uses made of the information
We use information held about you in the following ways:
Information you give to us. We will use this information:
Information we collect about you from the dental practice you are registered with. We will use this information:
Information we collect about your usage of the Site. We will use this information:
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
4 Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
We may disclose your personal information to third parties:
WE WILL NOT SELL, TRADE OR RENT PERSONALLY IDENTIFIABLE INFORMATION TO ADVERTISERS, BUYERS, SELLERS OR EVENT ORGANISERS.
WE ARE NOT LIABLE OR RESPONSIBLE FOR THE PERSONALLY IDENTIFIABLE OR OTHER INFORMATION YOU CHOOSE TO SUBMIT IN FORUMS, BLOGS, CHAT ROOMS OR ANY OTHER PUBLICLY ACCESSIBLE AREAS OF THE SITE.
Organisation information collected for advertising and partnership is publically available on our Site and accessible to all the internet users. By filling in the relevant forms you give your full consent for the information provided by you in these sections to be published. You must therefore ensure that you do not enter such personally identifiable information in these forms, which you do not want to be published publically on our Site.
5 Where we store your personal data
We are committed to protecting the information we receive from you. We take appropriate security measures to protect your information against unauthorised access to or unauthorised alteration, disclosure or destruction of data. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
6 Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at support@PatientConnections.co.uk.
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
7 Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
8 How You Can Protect Your Information
Please ensure you keep your password secret and do not disclose it to anyone or record it in any way that may be discovered by anyone. No person will ever ask you for your password via phone, fax, mail or email. Always sign out of your account and close your browser once you have finished your work.
9 Third Party Promotions
Promotions and alerts appearing on our Site may be delivered to you by us or our business partners. Our business partners may set cookies which allow them to recognize your computer each time they send you a promotion. In this way, they may compile information about you, or others who are using your compute. We do not have access to or control of the cookies that may be placed by the third party promotion servers or our business partners.
10 Accessing and Updating Your Personal and Organisation Information and Preferences
We provide mechanisms for updating and correcting your personal and organisation information for many of our services. You may modify or remove any of your personal or organisation information at any time by logging into your account and accessing features such as Profile, Account Settings, etc.
11 Email Choice/Opt-out
If you no longer wish to receive updates, notifications or newsletters you may opt-out of receiving these communications by changing your Preferences settings in your Account Area.
12 Feedback Choice/Opt-out
If you no longer wish to receive notifications to fill out feedback from, you can unsubscribe from it by clicking the ‘unsubscribe’ link provided in the footer section of email notification.
13 Children’s Privacy and Parental Controls
We do not solicit any personal information from children. If you are not 18 or older, you are not authorised to use our Site. Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.
14 Credit Card Information
We do not store your card details.