Friends and Family Test (FFT)

The Friends and Family Test is a feedback tool that offers patients the chance to feedback on the treatment and care they have received. The FFT consists of a single question survey, “We would like you to think about your recent experience of our service. How likely are you to recommend our service to friends and family if they needed similar care or treatment?” At least one follow-up question that gives patients a chance to provide free text feedback should be included in the survey.

Get Started

What is the PatientConnections NHS Friends and Family Test (FFT) Solution?

Friends and Family Test is a regulatory requirement for NHS practices in England, applicable from 1st April 2015.

Welltime has created PatientConnections FFT, a powerful solution that provides:

  • Help with the NHS Friends and Family Test compliance;   ✓
  • Fully automated, works with main Practice Management Systems;   ✓
  • Easy, simple, hassle-free set up;   ✓
  • Nearly 150 practices are already using it;   ✓

Please fill in the form on right to get started.

Why PatientConnections’ FFT Solution?

Dental practitioners are free to use a collection method that suits their patients and the resources available to them. However, there are issues such as cost, technical capability, the ability for text submission and anonymity to be considered. PatientConnections is providing an automated and user-friendly online feedback system that provides an efficient and effective Friends and Family Test implementation solution.

The NHS website provides more details and guidance about the Friends and Family Test. For further information please click the links NHS guidance for Dental Services, Guidance on implementing the Friends and Family Test and NHS Guidance on FFT Score Calculation.

9 Key Benefits of using PatientConnections FFT Solution

  1. Welltime is offering a Friends and Family Test solution (PatientConnections FFT). It will be available for all practices of all sizes.
  2. PatientConnection FFT is based on an already tested, mature and solid technology platform with a rapidly expanding customer base (last year we processed over 38,000 feedbacks).
  3. It is already integrated with a number of popular Dental Practice Management Systems, which means automation and ease of use, resulting in no (or very little) work required by the practice team. It makes life hugely easier for staff which achieving effective compliance.
  4. We are making iOS and Android Apps available for the practices to use with tablets / smart phones in the practice (tablets/phones would need to be procured by the practices).
  5. There is also a QR code based digital mobile FFT form included in the offer, allowing people to scan and fill FFT form on their smart phones.
  6. Welltime would provide a PDF document template that the practices can use for paper based FFT collection (allowing multiple channels of accessibility for different patients)- accompanied by a secure Web Form to input the result of paper surveys (probably would take about 5-10 minutes each month); The results from all of these different channels would be aggregated to get the main FFT recommendations results.
  7. Results are automatically compiled, graphs created, and the system would provide one click submission to NHS- as well as automatically preparing an FFT Score certificate for printing and displaying inside the practice and displaying FFT Score on the practice website.
  8. We have a free FFT calculator on the site available for anyone to use to get their FFT results.
  9. One big pain for mix practices (with the NHS and Private patients) is to make sure Friends and Family Test information being  submitted to the NHS only contains NHS patients’ responses. This is a manual and labour intensive task. PatientConnections FFT can automatically aggregate the NHS patients information for submission to the NHS, resulting in saving of time and stress for the dental practice teams.